March 19-21, 2017
THE WESTIN STONEBRIAR HOTEL and GOLF CLUB, Frisco

Meet the Speakers

Featured Speakers


Patty  Toth
Patty Toth
Global Head of Customer Service
Thomson Reuters
Anthony Bagio
Anthony Bagio
Director, Contact Center Operations
United Airlines
Anna Elwood
Anna Elwood
Vice President, Operations
Zocdoc
Matt Dixon
Matt Dixon
Author, The Effortless Experience
CEB
Rahul  Magan
Rahul Magan
Senior Vice President, Customer Service
MetLife
Marc Bernica
Marc Bernica
Senior Vice President, Care Advantage & Product Support Services
Bright Horizons
Adrian Guenther
Adrian Guenther
Vice President, Contact Center
Lincoln Financial Group
Richard Gianvecchio
Richard Gianvecchio
Vice President, Norton Support & Services
Symantec
Jay Autrey
Jay Autrey
Chief Customer Officer
MONI Smart Security
Angela Blevins
Angela Blevins
Vice President, Customer Care
Bluegreen Vacations
Patricia Winand
Patricia Winand
Vice President Global Customer Care
PerkinElmer
Cathy Marino
Cathy Marino
Director, Customer Care
Celgene
Noel Holmes
Noel Holmes
Vice President Customer Experience
Travelport
David  Russo
David Russo
Senior Vice President, Service Operations & Support
Erie Insurance Group
Stacy Smith
Stacy Smith
Senior Vice President, Contact Center
Hancock Bank
John  McCahan
John McCahan
Executive Director, Customer Care
Avon
Stacey  Falconer
Stacey Falconer
Senior Vice President, Customer Experience
Wells Fargo
Hilary Hahn
Hilary Hahn
Vice President, Employee Experience
Frontier Communications
Mike  Sabula
Mike Sabula
Vice President, Customer Relationship Management & Insurance Operations
UPS Capital